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The Well Listening Service

As a parallel service to Counselling, The Well provides a one-to–one listening service, which is available for individual s who are over 18. The service is available to people regardless of their gender, race, ethnicity, sexual orientation, ability or faith.

Listening is not Counselling nor is it a poor relation of Counselling. Active Listening, provided by our fully trained and experienced Listeners, offers a safe, confidential and supportive environment in which people can explore their own personal difficulties and feelings.

Our Listeners will guide and encourage you to share your own story with the ultimate aim of assisting you to make your own choices and come to your own conclusions about your next step. Our Listeners will support you as you take responsibility for your own life and find your own way forward.

All our Listeners are fully trained by Acorn Christian Foundation and receive regular supervision. As part of the Well we adhere to all their policies and ethical practice.

All information shared with a Listener will be treated as confidential, that commitment will only be broken if the Listener has concerns about your own safety or that of another person or is made aware of any serious illegal activity.

Counselling is not part of the Listening Service but where it is realised that this would be helpful we can arrange that for you and we are also able to signpost you to other sources of help and support.

Let’s have a chat

Call us on

01733 232 433
or 07816 357484

to see how we can help you
or a member of your family.

or drop us an email us here

Feedback from some of our clients
All comments come from clients who have agreed that their comments may be used anonymously.
(Listening service) Thank you for the listening ear.  May God bless the work you are doing.  A lot of people in this world just need a listening ear and prayers, God bless you with thanks"
Our counsellor was very helpful. I could tell she had spent time thinking about us between sessions and helped us through a very difficult period
My counsellor was wonderful and I really think that the counselling I received has helped me address some important issues I had.
My time spent with you has brought me back to normal. I thank you for your time and listening to me. I feel alive again
I found the counselling sessions very helpful and felt so much better in myself afterwards.
When I first contacted The Well I had reached a terribly low point in my life – but the gentleness with which I was treated gave me the confidence to embrace the counselling I was offered, at all times I have been treated with compassion and respect and have never felt threatened or pressured to discuss any more than I was able to deal with. I have had counselling in the past but none of it compares with the level of care I have received from the volunteers at The Well.
I really didn’t know what to expect and when friends ask about it it’s hard to explain how it has helped me so much but just to say it has. Sometimes in a session I could almost feel something inside me ‘click’ into place and other times it was a gradual process but I am a different person to when I started on this incredibly positive way
I am now a strong advocate for counselling as found the whole experience extremely helpful. Would now encourage others to undertake a course where needed.
Our counsellor was very helpful. I could tell she had spent time thinking about us between sessions and helped us through a very difficult period.
Extremely helpful and I found the counsellor very understanding.

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